Builder Report questions, answered.
What is a TrustSignal Builder Report?
A plain-English due diligence report that aggregates data from thirty-plus nationwide public registers and commercial data sources about a NSW builder, company and related records. It covers licence status, mandatory insurance, court and tribunal history, insolvency indicators, director and company history, regulatory sanctions, credit risk signals and PPSR.
How fast do I get the report?
In most cases, within minutes. Delivery is automated: your report is emailed and also available in your account as a downloadable PDF.
What does $199 cover?
One full report on one NSW builder entity. No subscription, no premium tier. The same data for every report. Includes PDF download, email delivery and re-download access for 24 months.
Do I need to create an account?
No. Checkout is Stripe-powered without mandatory login. An account is created automatically so you can re-download the report within 24 months.
What states are covered?
NSW is live today. Other states and territories are rolling out through 2026–27.
What registers do you actually check?
Sources include NSW Fair Trading, HBCF insurance records, NCAT, ASIC corporate and insolvency records, ACCC, WorkSafe, court records, credit-risk data feeds and PPSR. Sources used may vary depending on the builder and entity searched.
How current is the data?
Data is sourced from available registers and data providers at or around the time of your enquiry. Some third-party sources update on their own schedules, so the report reflects what was available when it was produced.
What is HBCF and why does it matter?
HBCF (Home Building Compensation Fund) is the mandatory builders warranty insurance scheme in NSW for residential work above the threshold. A builder can hold a current licence but not be eligible for HBCF insurance. The report checks this separately.
Can I check the builder's directors specifically?
Yes. The report includes director history, related entity affiliations and links to previously failed or deregistered companies where those records exist.
How is this different from checking the licence myself?
A Fair Trading NSW licence check confirms whether a licence is current. It does not show NCAT appearances, insolvency events, director links to failed companies, credit risk signals, insurance eligibility or corporate details. The report aggregates all of those into one view.
Do you score or rank builders?
No. TrustSignal does not assign scores, grades, badges or traffic-light ratings. We present what the record says, cited by line; you draw the conclusions.
What should I do if something is flagged?
Use the finding to ask the builder direct questions before signing. Court or tribunal activity? Ask about it. Director links to failed companies? Understand the context. The report helps you ask better questions, not make the decision for you.
What if the report comes back clean?
That is valuable too. It means that, at the time of the report, no adverse signals were identified across the sources checked. That is a stronger position than signing without checking, but it is not a guarantee of future performance.
What does the report not cover?
The report does not cover build quality, workmanship, subcontractor performance, contract terms, or anything that requires a physical inspection. It is a public-record and commercial-data check, not a building inspection or legal review.
Is this legal advice?
No. The Builder Report is information to support your own due diligence. It is not legal, financial, building, insurance or professional advice, and is not a recommendation to use or avoid any particular builder. If something is flagged, consider whether you need further professional advice before signing.
Still unsure? Read a sample.
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