Privacy Policy

At TrustSignal, we provide a platform for users to conduct licence and credit checks on builders. We are committed to protecting the privacy of our users and ensuring the accuracy of the information we provide. We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect from Users

We limit the collection of your personal data to what is strictly necessary to provide our service. We collect:

• Contact Details: Your email address and phone number.
• Transaction Data: Records of the reports you have purchased.

Newsletter & Waitlist: If you choose to subscribe to our newsletter or join our waitlist, we collect your email address for that purpose. This is entirely opt-in. You can unsubscribe at any time using the link included in every email, or by contacting us at privacy@trustsignal.com.au. We do not sell or share your email address with third parties.

2. Information We Collect About Builders (Sole Traders)

When a user requests a check on a business that operates as a sole trader or partnership, we may collect individual commercial credit information. This includes:

• Licensing status and disciplinary history from government regulators.
• Commercial credit identifiers and credit history from credit reporting bodies.
• Public record information (such as court actions or insolvency records).

This information is collected solely to generate the requested commercial report.

3. How Your Information is Shared

• User Data: We do not share your email or phone number with any third-party agencies, credit bureaus, or the builders you are searching. Your identity remains private.
• Builder Data: We display commercial credit and licence information only to the user who has requested and paid for that specific report.

4. Data Storage and Security

We take reasonable steps to protect all personal and commercial information from misuse, interference, loss, and unauthorized access. All data is managed within Australian jurisdiction requirements.

5. Analytics and Cookies

We use Google Analytics 4 to understand how visitors use our website. This service collects anonymised usage data including:

• Pages visited and time spent on each page
• Traffic source (how you arrived at our site)
• Approximate geographic location (city-level)
• Device type, browser, and operating system

Google Analytics uses cookies to distinguish unique visitors. This data is aggregated and does not identify you personally. We do not combine analytics data with any personal information you provide to us.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For more information on how Google handles your data, see Google's Privacy Policy.

6. Access and Correction

Under the Australian Privacy Principles, individuals have the right to access and correct the personal information we hold about them.

• Users: You can update your account details at any time through the platform.
• Sole Traders: If you are a builder and believe the commercial information in a report is inaccurate, please contact us. Note that if the data originated from a third-party (like a credit bureau), we may refer you to the source agency to ensure the correction is made at the root level.

7. Contact Us

If you have questions, concerns, or a complaint regarding your privacy, please contact our Privacy Officer at:

Email: privacy@trustsignal.com.au