Terms of service.

Welcome to TrustSignal. By creating an account, using our platform, or purchasing a report, you agree to be bound by these Terms of Service. These terms constitute a legal agreement between you (“the User”) and Exodite Pty Ltd (“we”, “us”, or “our”).

1. The Service

TrustSignal provides a platform to access licence and commercial credit information regarding builders and businesses. These reports are generated by aggregating data from third-party sources, including state building regulators and commercial credit reporting bodies.

2. Permitted use and eligibility

• Purpose: you agree to use TrustSignal reports solely for legitimate business due diligence or personal purposes related to evaluating a builder's suitability for a project.
• Prohibited use: you must not use this service to:
  • harass, threaten, or infringe upon the privacy of any individual;
  • resell, sub-license, or redistribute reports to third parties without our express written consent;
  • systematically “scrape” or extract data from our platform using automated tools;
  • make credit decisions for personal, family, or household purposes that would violate the National Consumer Credit Protection Act.

3. No professional advice

The information provided by TrustSignal is for general informational purposes only.

• We are not financial advisors, legal professionals, or credit providers.
• A report does not constitute a recommendation to hire, or a guarantee of the future performance of, any builder.
• You are encouraged to conduct your own independent enquiries and seek professional advice before entering into high-value construction contracts.

4. Data sources and accuracy

Our reports include individual commercial credit information and licensing data sourced from third-party agencies (such as ASIC, state building authorities, and credit bureaus).

• No guarantee: while we strive to provide the most current data available, we do not warrant that the information is 100% accurate, complete, or up-to-the-minute.
• Third-party errors: TrustSignal is a conduit for data. We are not responsible for errors, omissions, or delays in data provided by government bodies or external credit reporting agencies.

5. Payments and refunds

• Fees: prices for TrustSignal reports are displayed at the point of purchase and are inclusive of GST.
• Refunds: due to the nature of digital information products, refunds are generally not provided once a report has been generated. However, we comply with all “consumer guarantees” under the Australian Consumer Law. If a report fails to generate correctly due to a technical fault, please contact our support team.

6. Dispute resolution for builders

If you are a builder (including a sole trader) and believe that information contained in a TrustSignal report is inaccurate:

• you have the right to request a correction;
• please contact disputes@trustsignal.com.au with evidence of the error;
• we will investigate the claim in accordance with our Dispute Resolution Policy and, where necessary, coordinate with the source data agency to rectify the record.

7. Limitation of liability

To the maximum extent permitted by law:

• TrustSignal will not be liable for any indirect, incidental, or consequential loss (including loss of project funds or builder default) arising from your reliance on our reports.
• Our total liability for any claim is limited to the total amount paid by you for the specific report in question.

8. Intellectual property

TrustSignal and its associated logos, software, and report layouts are the intellectual property of Exodite Pty Ltd. Your purchase grants you a single-use, non-exclusive licence to view and download the report for your internal use only.

9. Privacy

Your use of TrustSignal is also governed by our Privacy Policy, which explains how we handle your email and phone number and our commitment to not using your data for marketing.

10. Governing law

These terms are governed by the laws of New South Wales, Australia. Any disputes arising from these terms shall be resolved in the courts of that jurisdiction.